Frequently Asked Questions

When you open ChatGPT with no context, you get generic output. These packs give you 20 prompts already written for your specific industry tasks, SOP workflows that make results repeatable, a curated tool stack so you don't waste time researching, and a 7-day plan so you know what to do first. The pack replaces weeks of trial-and-error — not just the typing.

Choose the pack that matches your primary business type. The Beauty pack is for salons, lash studios, beauty therapists and nail artists. Real Estate is for agents and small agencies. Hospitality is for cafes, restaurants and venues. If your business sits between two industries or you're not sure, contact us first — we'll give you a straight recommendation.

Yes — that's exactly who these packs are built for. The Quick Start Guide begins from zero: how to create a free account, what to open first, and how to run your first prompt. No prior AI knowledge required. If you can send an email, you have all the skill you need.

Each pack includes 5 guides + 8 video walkthroughs: Quick Start Guide, Tool Stack, Prompt Library (20 industry-specific prompt templates), SOP Workflows, 7-Day Action Plan, plus 8 video walkthroughs. All are digital files — PDFs and videos — delivered instantly after purchase via Gumroad.

It's a digital toolkit — structured documents, templates and guides. You use it alongside free or low-cost AI tools like ChatGPT or Claude. Nothing to install. No subscriptions required to start. The pack tells you which tools to use and which free tiers are enough.

Contact us before buying. Tell us what your business does day-to-day and we'll recommend the best fit — or be honest if none of the current packs quite match. We'd rather you buy the right thing than the nearest thing.

Yes. The Prompt Library and SOP Workflows are valuable even for existing AI users. They replace ad hoc usage with structured, industry-specific systems that produce consistent results every time.

All purchases are handled through Gumroad. After checkout, you'll receive an email with a download link giving instant access to all files. You own them permanently — no subscription required to keep accessing them.

Files are delivered as PDFs. Each pack includes 5 PDF guides (Quick Start, Tool Setup, Prompt Templates, SOP Workflows, 7-Day Plan) in 3 languages (English / Simplified Chinese / Traditional Chinese). All prompt templates can be copy-pasted directly into ChatGPT or Claude.

Because these are digital products with instant delivery, we generally do not offer refunds after download. That said: we offer a full preview of what's inside before you purchase. We're also happy to answer questions before you buy — including telling you honestly if a pack isn't a good fit for your business. We'd rather you not purchase than purchase the wrong thing. If you genuinely have an issue after buying, reach out and we'll work to resolve it.

Each pack is licensed for use within one business. You can share it with staff within your business. Redistribution, resale or sharing outside your business is not permitted.

Yes. Pack files (PDFs, prompts, SOPs, 7-day plan) are yours forever — they never expire. On top of that, every pack includes 12 months of OpenWays Edge bundled FREE (A$99 value) — the bundled version is also called your "Edge Pass". After 12 months, continue for A$9.9/month or A$99/year, or let it lapse — no surprise charges. Don't own a pack? Subscribe directly with a 30-day free trial.

Updates are released when meaningful changes occur — not on a fixed schedule. Expect 2–4 meaningful updates per year depending on how quickly the AI landscape shifts for that industry.

Yes. If you'd like personalised support beyond the pack, we offer implementation sessions. Reach out via the Contact page with details about your business and what you're trying to achieve.

We're adding new industry packs regularly. Contact us to find out when yours is coming — or discuss whether a custom implementation session might be a better fit.

The Australia Edition includes references to Australian regulations (like ATO, BAS, PAYG), local compliance requirements, Australian tool pricing, and AU-specific workflows. The International Edition covers global best practices, international tools, and universal AI workflows suitable for businesses in the US, UK, Canada, New Zealand, Singapore, Malaysia and beyond. Both editions include the same structure — 5 PDF guides in 3 languages, 8 bonus videos, and a free ebook.

Every pack includes 12 months of OpenWays Edge bundled FREE (A$99 value) — also called your "Edge Pass" when bundled. You receive a Monthly AI Market Brief (first week of every month), a Quarterly Industry Deep-Dive tailored to your pack's category, plus Hotfix Alerts when a major tool change affects your workflows — all delivered by email. After 12 months, continue for A$9.9/month or A$99/year, or cancel with no further charge. Non-pack subscribers can subscribe directly with a 30-day free trial.

Yes. After your first purchase, you'll receive a discount code for A$10 off any additional pack. You can use it on a different industry or a different edition of the same industry.